Sales Engineer
San Francisco, CA /
Sales – Sales Engineering /
Full-time /
We know how important it is for our customers to critically evaluate tools that will positively impact their growing companies, and we want to be there with them every step of the way as they evaluate Lever. Lever is rapidly growing, and with that growth comes the additional need to provide our customers -- and potential customers -- with robust information regarding integrations, security, infrastructure, account configuration, and customization.
Our Sales Engineer will bring the technical prowess needed to close new customers and support our team of Account Executives in the sales process. You should have previous experience supporting a scaling organization through a deep product knowledge while still carrying a quota (and assist your fellow sales people to attain theirs). While learning the ins and outs of Lever, you will provide insights and recommend new language for describing Lever’s value to prospective customers. We’ll count on you to be able to pick up new tools quickly, as you’ll need to be a product expert. You’ll be working directly with prospective customers every day, and be on the phone nearly as much as you’re preparing your arsenal of technical know-how.
We go to great lengths to ensure that every one of our prospective and current customers has a great experience working with our team, and you’ll be a core part of that. You should have a penchant for customer empathy -- you’ll be working closely with customers to identify their needs and pain points. You will learn how to overcome common objections and provide the answers to integration and customization questions. You’ve ideally worked to sell a SaaS product, but even if you haven’t, you’ll learn a lot as you onboard and dive in.
At Lever, it is each team’s responsibility to set the next team up for success when interacting with customers, and your role will prove to be no different. You will help create trust with customers and enable Account Executives or Customer Success Managers to do the same. Lever is interested in the long game, and we believe it all comes down to building long-lasting, meaningful relationships with our customers. That starts with you.
Within one month, you'll:
Join four in-depth product training sessions to learn the inner workings of Lever’s talent acquisition suite and pre-built integrations; pass a series of exams to become a certified product expertLearn Lever’s go-to-market messaging, key differentiators, and segment-specific value propositions: participate in the same sales training program as Mid-Market Account Executives, shadow three customer-facing meetings with each Account Executive you supportComplete sales certification; deliver a mock pitch and product demonstration to a group of Account Executives and sales leaders, qualifying you to work on full-cycle deals
Within three months, you'll:
Deliver product demonstrations and technical presentations to potential customers, leading to your first closed won dealParticipate in two advanced technical training courses: infrastructure, security controls, and certifications; complete a practice questionnaire (reviewed by your manager) to ensure you can answer comprehensive security and compliance questions; and API and potential applications, including custom careers pages, HR system integrations, business intelligence systems, and event monitoring; architect and build a custom solution to complete a final capstone projectBecome a strategic partner to Mid-Market Sales, achieve your individual new bookings goal, and help the team hit their quarterly revenue goals
Within six months, you'll:
Continue to partner with Mid-Market Sales, reach an even higher individual bookings goal, and increase new business win rates by:Leading in person product demonstrations that showcase how Lever solves modern recruiting challengesMeeting with IT and security professionals to handle technical objections and mitigate any concerns that might block a dealDesigning custom solutions and proof-of-concepts that illustrate how Lever augments the systems and processes our customers already have in place
Within twelve months, you'll:
Identify, implement, and document process improvements; tackle projects that contribute the continued success of the Sales Engineering organizationMaster Mid-Market sales engineering, choosing to develop your teammates in that segment or move up market and begin working Enterprise deals
The Lever Story:
Lever builds software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $33 million. This year, we're doubling the team in size, and we're looking forward to supporting more great companies like Netflix, Eventbrite, and Lyft.
Lever is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
