Implementation Associate
Toronto, ON /
Implementations /
Part-Time /
Work at Lever
Lever builds software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps.
THE CHALLENGE
At Lever, we know how important hiring is to each and every company. We also know how challenging it can be to implement products or software when you don’t know first-hand how they’re built. Not only will you have the power to set up customers for success, but you’ll learn the ins and outs of how our products are built, why they’re built, and how we strive to help the world hire with conviction.
THE OPPORTUNITY
You’ll have the opportunity to understand what is arguably the most important function at each company--hiring--and the ability to be extremely familiar with the product and teach our customers the best way to use it. You’ll be in the trenches of innovation and providing feedback from your customers about what’s working, what’s not, and what they’d like to see. You’ll learn what it’s like to impact at growth-stage startup, and nowhere is that more felt than on the Essential Implementation team.
You'll also have the opportunity to be part of a new team, starting from scratch. This means having a huge impact in how the team creates its practices, documentation and processes. You'll gain exposure to how a brand-new company location functions and will be in on the ground floor.
THE TEAM
You'll be working with similarly minded people across a variety of teams- colleagues who are excited to dive head first into an ambiguous environment, to build and create, and to help define how the Implementation team functions in our new Toronto location.
In the first 3 months, you will
- Have the ability to complete implementations within the 60 day Service Level Agreements that we set with our customers.
- Get fully ramped up, including the ability to complete 15 implementations monthly while managing up to 35 accounts total.
- Using tools such as backtracking, Zendesk, Salesforce, etc. you’ll organize customer information and track your interactions with those customers.
- Possess the ability to transform and import customer data into Lever.
- Support the team’s ongoing upleveling of knowledge by creating training materials in an area of Lever of your choosing.
- Create urgency, instill confidence, and provide fantastic customer service as you guide recruiting professionals through the initial setup, provisioning and their early adoption stage of Lever at their company.
- Successfully transform and import customer data into Lever.
The Lever Story
We participated in Y Combinator in summer 2012, and since then have raised $40 million. This year, we’re doubling the team in size, and we’re looking forward to supporting more great companies like Netflix, Eventbrite, and Lyft. Interested in learning more? Take an inside look at Lever!
Lever is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
