Software Engineer
Austin, TX /
Engineering /
Full-time /
Work at Lever
Lever builds software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps.
THE CHALLENGE
As Lever continues to grow, we need Customer Success Managers to champion our customers' needs and voices. We're lucky to receive a lot of feedback and recommendations from our customers, and we need to continue to have a conduit of that information to our internal teams here. You'll help lead the charge as our first team members as we continue to add customers to our roster globally!
THE OPPORTUNITY
We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.
THE TEAM
Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. Our team members have a variety of backgrounds, but one thing unites them all--their love for our customers and how Lever is transforming the world of talent!
WITHIN 1 MONTH, YOU'LL
- Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos.
- Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently.
- Complete sales certification with includes delivering a mock pitch and product demonstration.
- Learn Lever’s customer sales process including go-to-market messaging, key differentiators, and segment-specific value propositions.
- On a regular basis, conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need(s) as well as their preferred service offerings.
WITHIN 3 MONTHS, YOU'LL
- Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits.
- Identify the current hiring practices and internal business goals of your customer accounts
- Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI).
- Understand the contractual language of all your customers and where we need to “shore up” existing contracts to ensure ongoing success for Lever.
- Own your numbers; consistently achieve 100% of your logo retention, net-retention, renewal, and upsell targets.
The Lever Story
We participated in Y Combinator in summer 2012, and since then have raised $40 million. This year, we’re doubling the team in size, and we’re looking forward to supporting more great companies like Netflix, Eventbrite, and Lyft. Interested in learning more? Take an inside look at Lever!
Lever is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
